"Personal information" is any information that can be used to identify you or that we can link to you and which we have in our possession or control.
The information we may collect from or about you includes personal data about you: When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport or Emirates ID, survey participation, video, and audio recordings and your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us).
Purchase information: We may collect information relating to any purchases or potential purchases of our products or services that you make (such as records of purchase).
Website information: We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, the length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.
Credit/Debit Card Transactions, Electronic Fund Transfers, and Cheque Payments: We use third-party services to provide payment options such as cheques, credit/debit card payments, and electronic fund transfers. While your information may be shared with these third parties, we make every effort to ensure that all third-party service providers keep personal information confidential. We cannot, however, guarantee your privacy because we do not have complete control over these third parties.
Other information: We may collect other information so that we, including our affiliates, can provide our services to you, such as credit scores, payslips, and salary letters for the purpose of obtaining a property. If you are a user of any of our products or services, we may collect the information you have made publicly available.
We may collect your information during the course of our relationships with you and will only use your personal information in accordance with applicable data protection laws.
We may obtain this information from a variety of sources, including:
We will comply with applicable data protection laws that apply to our processing of your personal information. We will:
We may use or process your personal information for the following purposes: to provide any services that you request from us;
We use your personal information on the following bases (where permitted in accordance with applicable data protection laws):
We will only disclose or transfer your personal information for the purposes set out in this notice:
The information that we collect from you may be transferred to and stored and hosted outside of the country from which you may be accessing the platforms, and may be transferred to countries that do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively. For example, your personal information may be processed by staff operating outside such country, who work for us or for one of our suppliers. These and all other transmissions will remain secure and under our control. We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country and that you can exercise your rights effectively.
Keeping your personal information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your personal information against any unauthorized access, use, alteration, disclosure or destruction. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
Where we have given you, or where you have created a password that is part of our services or allows you to access parts of our platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal information, however, we cannot guarantee the security of your information transmitted to our platforms. Any transmission of information made is done so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How long we hold your personal information will vary, and we will typically keep your personal information only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you, or to comply with any legal obligations to which we may be subject. To determine the appropriate retention periods for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve such purposes through other means, and the applicable legal requirements.
Under certain circumstances and under certain applicable data protection laws, you may have the right to:
For any of the above, please email us at email@example.com. Subject to any overriding legal obligations, requirements, and/or exemptions, we will endeavor to respond to your request as soon as possible unless we require further information from you. We may also ask you to provide proof of your identity.
To opt-out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or by sending an email to firstname.lastname@example.org. For other marketing preferences, you can contact us via any relevant link in the marketing communication, or by sending an email to email@example.com. Information related to controlling cookies can be found in our Cookies Policy.
We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect information from children and we do not target our platforms to children. If you become aware that a child has provided us with personal information without the parent or guardian’s consent, please contact us at firstname.lastname@example.org. and we will take steps to delete the information from our records.
16th floor, Office # 1609, Prism Tower, Business Bay, Dubai UAE